ORDERING AND PAYMENTS

Placing an order is very simple. All you are required to do is register a retail acount with us using the membership panel in the navigation menu. You may then browse our shop at your leisure.

If you wish to open a wholesale account with us, register for a wholesale account instead, and we will get in contact with you!

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. As we are not a Licensed Producer, this is the only payment method we can accept at this time.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. After we receive your payment, your order will be shipped 1-2 business days.

If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Payment details are found on either the order confirmation page after you have placed your order, or in the corresponding e-mail. Please keep a copy for your records or screen shot the page so you know where to send payment.

Your order will be discreetly packaged to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.

Orders are typically shipped within 1-2 business days after payment.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email sales@budtanicals.ca with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email sales@budtanicals.ca.

Order edits and cancellations are only applicable if the order has not yet been shipped.

All orders are placed “on hold” until payment has been accepted.

We change the status of your order to “complete” once we drop off your package to the post office. It is to show your order has been completed on our end.

Once an order has been shipped, a tracking number will be sent to the email address provided by the customer.

Shipping is either via Canada Post or Greyhound.

GREYHOUND EXPRESS

Budtanicals uses Greyhound Express for all major destinations in BC and Alberta.

Can I pick up my order at the Greyhound Depot?

Yes. Customers can request shipments to be held at the Grehound Express depot for pick-up. Only the person to whom the shipment is addressed can pick up a shipment. That individual must produce valid photo-identification.

Does someone have to personally receive delivery?

Yes. If nobody is present to accept the shipment, Greyhound leaves a notice. The customer can phone the number on the notice to receive delivery at no cost.

 

CANADA POST

For all other destinations, Budtanicals sends shipments via Xpresspost.

Is a signature required?

N. However, a signature can be required if Budtanicals in instructed by the customer when the order is placed.

Standard shipping via Canada Post or Greyhound is $10 to all locations within western Canada, and $15 for all locations in Eastern Canada as well as the Territories.

Wholesale accounts incur a $50 flat-rate shipping fee.

*Your order will be shipped via Greyhound only if you are located along our delivery routes within Western Canada.

Generally, no. However, Budtanicals may accept return of any unopened product at its discretion.

Budtanicals will accept return on any products that weren’t properly prepared before leaving the Budtanicals facility. At the customer’s option, Budtanicals will 1) replace sub-standard products at no cost, 2) apply a credit to future order, or, 3) give a refund.

For any of the above options to apply, the products must be returned to Budtanicals. A pre-printed shipping label will be provided to the customer.

Because the industry is not legal, products cannot be insured during shipping. As such, Budtanicals will pay 50% of the cost of any shipment lost in transit, up to a maximum of $2000.00. A shipment will be determined to have been lost when loss is confirmed by the shipper, or 10 business days from the date of shipment, whichever is sooner.

If a shipment is later recovered and the products are deemed by Budtanicals to be salvageable, i.e., undamaged and unexpired, the customer will be compensated for the amount paid for the product that is salvaged.

Budtanicals will pay 50% of the cost of any shipment damaged in transit, up to a maximum of $2,000.00.

Budtanicals will take responsibility for any shipment that is misdirected because of an error by Budtanicals and will make every reasonable effort to rectify the mistake.

Customers should note that the misdirection of shipments by the shipper, can and does occur. These events are not within Budtanicals’ control. Budtanicals will however, if notified by a customer that a shipment has not been received in a timely way, help resolve the matter.

WHOLESALE SPECIFIC

Shipping costs can vary considerably depending on destination, number and size of boxes shipped, and their weight. Flat-rate shipping of $50.00 per order applies because Budtanicals doesn’t have the ability to dtermine precise shipping costs at the time an order is received.

Yes. To date, delivery to storefront dispensaries has not been an issue with either Greyhound or Canada Post.

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